Privacy policy

This Privacy Policy describes how Snehara Naturals, operated by Swami Samarth Cold Press Oils and Organics, collects, uses, processes, and protects personal information of users who access or use this website.

By accessing or using this website, you agree to the terms of this Privacy Policy.

1. Business Information

  • Brand Name: Snehara Naturals

  • Company Name: Swami Samarth Cold Press Oils and Organics

  • Registered Address: Dream Ville, Indrayani Mangal Karyalaya, Hadapsar, Pune, Maharashtra, 411028

  • Email: contact@sneharanaturals.com

  • Phone / WhatsApp: +91 9152581001

  • Jurisdiction: Pune, Maharashtra, India

2. Scope of Policy

This Privacy Policy applies to all visitors, customers and users of the website and governs the collection and use of information in accordance with applicable laws in India, including the Information Technology Act, 2000 and relevant rules thereunder.

3. Information Collected

We may collect and process the following categories of information:

a. Personal Information

  • Name

  • Contact details including email address and phone number

  • Billing and shipping address

  • Information provided during order placement or account creation

b. Transaction Information

  • Order details and purchase history

  • Payment confirmation details (processed through third-party gateways)

c. Technical and Usage Information

  • IP address

  • Browser type and device information

  • Website interaction data and browsing behavior

4. Purpose of Collection

The information collected may be used for the following purposes:

  • Processing and fulfilling orders

  • Facilitating payments and deliveries

  • Providing customer support and responding to inquiries

  • Improving website functionality and user experience

  • Conducting analytics and performance tracking

  • Communicating updates, offers and relevant information (where permitted)

  • Ensuring compliance with legal and regulatory requirements

5. Ecommerce Platform

The website is hosted on Shopify, which provides the ecommerce infrastructure. Data may be stored through Shopify’s secure systems in accordance with their privacy and security practices.

6. Payment Processing

Payments are processed through Razorpay, a third-party payment gateway aggregator. Razorpay may interact with multiple banks and financial institutions to complete transactions securely.

We do not store sensitive payment information such as card details on our servers.

7. Shipping and Logistics

Order fulfillment is facilitated through Shiprocket, a logistics aggregator. Customer information such as name, contact number and delivery address may be shared with courier partners strictly for delivery purposes.

8. Advertising and Marketing

We may engage in promotional activities through platforms such as Meta (including Facebook and Instagram), Google and other digital or offline channels.

These platforms may use cookies, pixels and similar technologies to deliver relevant advertisements and measure performance.

9. Analytics and Tracking

We use tools such as Google Analytics, Google Tag Manager and other similar technologies to understand user behavior and improve our services.

These tools may collect anonymized or aggregated data regarding website usage.

10. Cookies

Cookies and similar technologies may be used to enhance user experience, analyze traffic and support marketing efforts.

Users may choose to disable cookies through their browser settings; however, certain functionalities of the website may be affected.

11. Reviews, Affiliates and Collaborations

We may request customers to provide feedback, reviews, or testimonials.

We may also collaborate with influencers, digital marketing agencies, affiliates and partners for promotional activities. Any shared content will be used in accordance with applicable guidelines and with reasonable care.

12. Disclosure of Information

We do not sell personal information.

Information may be shared with:

  • Payment processors

  • Logistics and delivery partners

  • Analytics and marketing service providers

  • Professional advisors or service providers

  • Government or regulatory authorities, where required by law

13. Data Security

Reasonable technical and organizational measures are implemented to protect personal data from unauthorized access, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

14. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

15. User Rights

Subject to applicable laws, users may:

  • Request access to their personal data

  • Request correction of inaccurate information

  • Request deletion of data, where applicable

  • Opt out of promotional communications

Requests may be made by contacting us at the email address provided below.

16. Third-Party Links

The website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

17. Children’s Privacy

The website is not intended for use by individuals below the age of 18 years. We do not knowingly collect personal information from minors.

18. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

19. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. If User has any concern or dispute about the Service, User agrees to first try to resolve the dispute informally by contacting us. Any disputes shall be subject to the exclusive jurisdiction of courts located in Pune, Maharashtra.

20. Contact Information

For any questions or concerns regarding this Privacy Policy:

Address: Swami Samarth Cold Press Oils and Organics, Dream Ville, Hadapsar, Pune, Maharashtra, 411028
Phone: +91 9152581001
Email: contact@sneharanaturals.com

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Snehara Naturals – Pure care, naturally