Date: 10 July 2026

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1. Introduction

Welcome to Snehara Naturals, a brand owned and operated by Swami Samarth Cold Press Oils and Organics, a Sole Proprietorship having its registered office at A-703, Dreamville, Sr. No. 35/4/2, Kalepadal, Hadapsar, Pune – 411028, Maharashtra, India.

This Privacy Policy explains how we collect, use, disclose, store, protect and process your personal information when you visit or make purchases through our website www.sneharanaturals.com ("Website").

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By accessing or using our Website, creating an account, placing an order, submitting information through any form, or otherwise interacting with us, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the processing of your personal data in accordance with applicable laws.

 

2. Relationship with Terms & Conditions

This Privacy Policy forms an integral part of the Terms & Conditions governing access to and use of the Website. By accessing or using the Website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood and agreed to both this Privacy Policy and the applicable Terms & Conditions.

In the event of any inconsistency between this Privacy Policy and the Terms & Conditions concerning the collection, use, processing, storage or protection of personal data, the provisions of this Privacy Policy shall prevail to the extent of such inconsistency. All other matters relating to the use of the Website, purchase of products and contractual obligations shall be governed by the Terms & Conditions.

 

3. Applicability

This Privacy Policy applies to all visitors to our Website, customers purchasing our products, users creating customer accounts, and individuals contacting us through forms, email, telephone or WhatsApp.

 

4. Information We Collect

Depending upon your interaction with us, we may collect the following information:

• Full Name

• Mobile Number

• Email Address

• Billing Address

• Shipping Address

• Company Name

• GST Number (where applicable)

• Products ordered

• Order history

• Delivery details

• Invoice details

Payment Information

Payments on our Website are processed through secure third-party payment gateway providers such as Razorpay.

We do not collect, store or retain your debit card, credit card, CVV, UPI PIN, internet banking passwords or similar financial credentials. Such information is processed directly by the payment gateway in accordance with its own privacy policy and applicable laws.
 

5. Purpose of Collection

We collect personal information for legitimate business purposes, including:

• Processing and fulfilling orders.

• Delivering purchased products.

• Generating invoices.

• Customer verification.

• Responding to customer enquiries.

• Providing customer support.

• Managing customer accounts.

• Processing refunds where applicable.

• Sending order confirmations and shipment updates.

• Complying with taxation and legal obligations.

• Preventing fraud and unauthorized transactions.

• Improving our products, services and customer experience.

Where you separately consent, we may also send promotional emails, SMS messages and WhatsApp communications. You may opt out at any time.
 

6. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Your consent.

• Performance of a contract relating to your purchase.

• Compliance with applicable legal obligations.

• Legitimate business purposes consistent with applicable Indian law.
 

7. Consent

You provide consent by:

• Registering a customer account.

• Placing an order.

• Completing contact forms.

• Communicating with us through email, telephone or WhatsApp.

• Voluntarily providing your personal information.

You may withdraw your consent wherever legally permissible by contacting us. Withdrawal of consent may affect our ability to provide certain products or services.
 

8. Marketing Communications

With your consent, we may send promotional emails, SMS communications, WhatsApp messages and information regarding offers, new products and services.

You may unsubscribe or opt out at any time using the unsubscribe option provided or by contacting us.
 

9. Sharing of Information

We do not sell, rent, trade or commercially exploit your personal information.

Your information may be shared only where necessary with:

• Payment gateway providers.

• Courier and logistics partners, including Shiprocket and its associated delivery partners.

• Government authorities where required by law.

• Courts, regulators or law enforcement agencies pursuant to applicable legal requirements.

All such service providers are expected to process personal information only for the purposes for which it is shared and in accordance with applicable legal obligations.
 

10. Data Security

We implement reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

Although we endeavour to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Users are encouraged to maintain the confidentiality of their account credentials.
 

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services.

• Complete transactions.

• Maintain business records.

• Comply with taxation, accounting and legal obligations.

• Resolve disputes.

• Enforce our legal rights.

Upon expiry of the applicable retention period or when the information is no longer required, we will securely delete or anonymize such information in accordance with applicable law.
 

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.

• Request correction or updating of inaccurate information.

• Request deletion of personal information where legally permissible.

• Withdraw consent.

• Raise concerns regarding the processing of your personal data.

• Contact our Grievance Officer for redressal.

We may verify your identity before processing such requests.
 

13. Cookies

Our Website may use cookies and similar technologies necessary for website functionality, remembering user preferences, maintaining login sessions, improving user experience and enhancing website performance.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
 

14. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies or content of external websites. Users are encouraged to review the privacy policies of such third-party websites before providing any personal information.
 

15. Children's Privacy

Our Website is intended for individuals who are legally competent to enter into contracts under the Indian Contract Act, 1872.

We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal information relating to a child has been collected contrary to applicable law, we will take reasonable steps to delete such information.

16. Data Storage and Transfers

Customer information is primarily stored through our WIX platform and associated hosting infrastructure.

Where personal information is processed through cloud infrastructure or service providers located outside India, such processing shall be carried out only in accordance with applicable Indian laws and subject to appropriate safeguards.
 

17. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time.

Any revised version shall be published on this Website with an updated Effective Date. Continued use of the Website following publication of changes constitutes acceptance of the revised Privacy Policy.

18. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for matters relating to this Privacy Policy and personal data is:

Kirti Nerkar:Proprietor

Swami Samarth Cold Press Oils and Organics

Email: contact@sneharanaturals.com

Phone: +91 9152581001
 

19. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and all other applicable laws, rules and regulations.

Any dispute, claim or legal proceeding arising out of or relating to this Privacy Policy, the processing of personal data or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra, India.
 

20. Contact Us

Swami Samarth Cold Press Oils and Organics

Brand: Snehara Naturals

Registered Office:

A-703, Dreamville, Sr. No. 35/4/2, Kalepadal, Hadapsar, Pune – 411028, Maharashtra, India.
Regional Office & Customer Support:
B001, Angelica CHS, Pride Park, Ghodbunder road,, Manpada, Thane - 400607, Maharashtra, India