Shipping Policy

Effective Date: 10 July 2026

1. Introduction

This Shipping & Delivery Policy governs the shipping and delivery of products purchased through www.sneharanaturals.com ("Website"), operated by Swami Samarth Cold Press Oils and Organics, under the brand Snehara Naturals.

By placing an order on our Website, you acknowledge that you have read, understood and agreed to this Shipping & Delivery Policy.

​

2. Service Area

We currently deliver products across most serviceable locations within India through our logistics partners.

Delivery availability is subject to the serviceability of the delivery address by our courier partners. Certain remote, rural or restricted locations may not be serviceable.

At present, we do not offer international shipping unless specifically announced on our Website.

​

3. Order Processing

Orders are processed only after successful payment confirmation, except for orders placed using Cash on Delivery (if offered).

Orders are generally processed within 1–3 business days after order confirmation.

Orders placed on Sundays, public holidays or non-working days will be processed on the next business day.

Additional verification may be required for certain orders before dispatch.

​

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions subject to minimum order value or other promotional conditions.

Any applicable shipping charges will be clearly communicated before you place your order.

​

5. Delivery Timeline

Estimated delivery timelines after dispatch are:

• Metro Cities: 2–5 business days

• Other Cities and Towns: 3–7 business days

• Remote Locations: 5–10 business days or longer, depending on courier service availability.

These timelines are estimates only and are not guaranteed.

Actual delivery may vary depending on courier operations, weather conditions, public holidays, natural disasters, transportation disruptions, regulatory restrictions or other circumstances beyond our reasonable control.

​

6. Courier Partners

Orders are shipped through Shiprocket and its associated courier partners or any other logistics provider appointed by us from time to time.

Selection of the courier partner is at our sole discretion based on service availability and operational requirements.

​

7. Shipment Tracking

Once your order is dispatched, you will receive shipment confirmation via email, SMS and/or WhatsApp (where applicable).

Tracking details will be shared to enable you to monitor the progress of your shipment.

​

8. Delivery Attempts

Our courier partners will normally make one or more delivery attempts as per their standard operating procedures.

If delivery cannot be completed because:

• the customer is unavailable;

• an incorrect or incomplete address has been provided;

• the customer refuses delivery; or

• the shipment remains unclaimed,

the order may be returned to us.

Any additional shipping charges incurred for re-dispatch may be recovered from the customer.

​

9. Customer Responsibilities

Customers are responsible for:

• Providing an accurate and complete delivery address.

• Providing a valid mobile number and email address.

• Ensuring someone is available to receive the delivery.

• Inspecting the package upon delivery.

We shall not be responsible for delays or non-delivery arising from incorrect information provided by the customer.

​

10. Damaged or Tampered Packages

If the outer packaging appears damaged, tampered with or opened at the time of delivery, we recommend that you:

• Refuse delivery where appropriate; or

• Record photographs or videos of the package before opening it.

Please report any damage, leakage, missing items or incorrect products to us within 48 hours of delivery by emailing contact@sneharanaturals.com with:

• Order Number

• Photographs of the package

• Photographs of the product

• A brief description of the issue

Claims submitted after this period may not be accepted unless required by applicable law.

​

11. Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Public holidays

• Political disturbances

• Transport disruptions

• Government restrictions

• Pandemic-related events

• Courier operational delays

• Force majeure events

Such delays shall not constitute a breach of our obligations.

​

12. Partial Shipments

Where necessary, your order may be shipped in multiple consignments.

There will be no additional shipping charge to the customer for such split shipments unless otherwise communicated before dispatch.

​

13. Order Cancellation Before Dispatch

Orders may be cancelled before dispatch, subject to our Return, Refund & Cancellation Policy.

Once an order has been dispatched, cancellation requests may not be accepted except as required under applicable law or our published policies.

​

14. Delivery Confirmation

Risk in and responsibility for the products pass to the customer upon successful delivery to the delivery address provided at the time of placing the order.

Delivery confirmation recorded by the courier partner shall ordinarily be treated as proof of delivery unless otherwise established.

 

15. Contact Us

For any shipping or delivery-related queries, please contact:

Swami Samarth Cold Press Oils and Organics
Brand: Snehara Naturals

Registered Office:
A-703, Dreamville, Sr. No. 35/4/2, Kalepadal, Hadapsar, Pune – 411028, Maharashtra, India.

Regional Office & Customer Support:
B001, Angelica CHS, Pride Park, Ghodbunder Road, Thane – 400607, Maharashtra, India.

Email: contact@sneharanaturals.com

Phone: +91 9152581001

Last Updated: 10 July 2026